Concerns? Speak Up! Spas and therapists want your feedback. Please let your therapist know if you would like him/her to focus on a certain concern and if there is anything that he/she can do during your treatment to make it more enjoyable for you! But once the treatment begins don’t feel like you have to converse, feel free to bliss out!

Pregnant? Congrats! Please let us know how far along you are and we will make accommodations if possible. There are some services we can not perform to protect your health and the health of your baby.

Cancellation? Know your spas cancellation policy when you schedule (in most cases ours is 24 hours) and give as much notice as possible if you change your plans. It is not nice to bail on short notice, as spas call in therapists for specific treatments and are left footing the bill for a therapist’s time if a guest doesn’t show.

Botox, Fillers? It is vital for us to know if you have had Botox or other injections and when. Please let us know about any Retinol products you may be using as well. Because of the active ingredients in our products, Retinol may be a contraindication for some services.

Shaving? Avoid shaving the day of an appointment if you are having a body scrub. Salt scrubs can be especially irritating on newly shaved skin, so alert the therapist at the beginning of a treatment if you are concerned.

Gratuity? At spas it is customary to leave 15 to 20 percent. Tips should be left at the reception desk, which will have gratuity envelopes and pass them along to the therapist.

Children? Many spas don’t allow children under 16, mostly because they’re trying to maintain a calm, relaxing atmosphere for adults. With a growing number of spa treatments geared toward teens and tweens, however, it’s becoming commonplace to see children relaxing alongside adults. That said, kids almost always need to be accompanied by a parent during their treatments.

Male or Female Therapist? It’s up to you. Spas make every effort to accommodate each guest’s wishes in this regard. Keep in mind that at peak hours, it may be more difficult to fill your request.

Nudity? Being undressed with someone you’ve just met can feel awkward. So here are some tips to put your mind at ease. Most therapists in the States go to great lengths to maintain guest modesty. They step out of the treatment room to allow you to disrobe and get comfortable under the sheet on the massage table. If you are uncomfortable about being in the buff, it is perfectly okay to wear underwear while having a massage.

What if I’m sick? A nasty cold or flu can make a spa visit downright miserable, not only for you but also for your therapist. (Would you want to give a facial to someone with a runny nose?) If you’re feeling under the weather or have another condition, such as athlete’s foot or a rash, heal up before you venture to the spa. Don’t neglect to inform the spa of other health-related issues you have, like eczema, heart problems, or pregnancy that can affect which treatments you are able to receive.

Eating and Drinking? Drink plenty of water before and after a treatment, especially after using the sauna or steam room. Eat little, if at all, for at least one hour before any treatment.

What should I do with my cell phone? Your cell phone or BlackBerry should be turned off-and kept off-while in the spa; using either is highly discouraged.

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